All Systems Operational

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Rappel : Changement des IP sortantes Floa à partir du 4 mai 2026 pour les environnements de hors prod et à partir du 1er juin 2026 pour l'environnement de Production.

Reminder : Floa outgoing IP addresses will change. Starting May 4, 2026 for non‑production environments, and starting June 1, 2026 for production environment.

Uptime over the past 90 days. View historical uptime.
CB 1X/3X/4X Operational
CB 10X Operational
CNX Operational
CIRCLE PAY Operational
Reconciliation Report Operational
Funding Operational
Partner Portal Operational
Integration Environment Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

[RESOLVED INCIDENT] Unavailability of FLOA PAY services
Resolved - Dear Madam, Sir,

The incident impacting our services has been resolved.

Start Date/Time:
02/09/2026 05:00pm

End Date/Time:
03/09/2026 09:02am

Affected Service(s)/Functionality:
The payment processing of orders pending manual validation was unavailable.

You may now retry the capture process to finalize your orders.

We sincerely apologize for any inconvenience caused.

Kind regards,
FLOA Control Tower Team

___________________________________________________________

Madame, Monsieur,

L'incident ayant impacté nos services est résolu.

Date/heure de Début :
02/09/2026 17:00
Date/heure de Fin :
03/09/2026 09:02

Service(s)/fonctionnalité(s) impacté(s) :
La mise en paiement des commandes en validation manuelles était KO.

Vous pouvez dès à présent relancer les captures pour finaliser vos commandes.

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Sep 3, 09:26 CEST
Investigating - Dear Madam, Sir,

We are currently experiencing an incident affecting our services.

Start Date/Time:
02/09/2026 17:00

Impacted service(s)/functionality(ies):
The payment processing of orders requiring manual validation is currently unavailable.

Once the incident has been resolved, you will be able to retry the captures to finalize the orders.

We will keep you informed of any developments regarding the situation and the root cause of the incident.

Please accept our sincere apologies for the inconvenience caused.

Kind regards,
FLOA Control Tower Team
_____________________________________________________________________________________________

Madame, Monsieur,

Nous rencontrons actuellement un incident impactant nos services.

Date/heure de Début :
02/09/2026 17:00

Service(s)/fonctionnalité(s) impacté(s) :
La mise en paiement des commandes en validation manuelles est KO.
Une fois l'incident résolu vous pourrez relancer les captures pour finaliser les commandes


Nous vous tiendrons informés de l’évolution de la situation et l'origine de la cause.

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Sep 3, 09:00 CEST

Sep 2, 2026

[RESOLVED INCIDENT] Information on a past incident of Integration Environment
Resolved - Dear Madam, Sir,

We experienced an incident that impacted our integration environment.

Start/End Date and Time:
02/09/2026 from 08:00 to 10:40

Impacted service(s)/functionality(ies):
Payments were unavailable across all customer journeys.
Case/application creation was not impacted.

We sincerely apologize for any inconvenience caused.

Kind regards,

FLOA Control Tower Team
_______________________________

Madame, Monsieur,

Nous avons rencontré un incident ayant impacté notre environnement d'intégration.

Date/heure :
02/09/2026 de 08:00 à 10:40

Service(s)/fonctionnalité(s) impacté(s) :
Les paiement sur tous les parcours étaient KO.
La création de dossier n'était pas impactée.

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Sep 2, 10:47 CEST

Sep 1, 2026

[RESOLVED INCIDENT] Unavailability of FLOA PAY services
Resolved - Dear Madam, Sir,

The incident originating from one of our partners, which impacted our services, has now been resolved.

Start date/time:
Several periods were impacted throughout yesterday and this morning until 10:45 AM.

Impacted service(s)/functionality(ies):
Document upload on 10X and CNX.

We sincerely apologize for any inconvenience caused.

Kind regards,

FLOA Control Tower Team
_____________________________________________________________________________________________

Madame, Monsieur,

L'incident provenant d'un partenaire ayant impacté nos service est résolu

Date/heure de Début :
Plusieurs créneaux impactés sur la journée d'hier et ce matin jusqu'à 10:45

Service(s)/fonctionnalité(s) impacté(s) :
Upload des documents sur le 10X et CNX

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Sep 1, 17:04 CEST
Update - Dear Madam, Sir,

Our partner has informed us that their service has been restored since approximately 12:00 PM.
We will continue to monitor the situation to ensure the stability of the services and confirm that the issue is fully resolved.

____________________________________________________________________________

Madame, Monsieur,

Notre partenaire nous informe avoir rétabli leur service depuis environ 12:00.
Nous gardons le sujet sous surveillance le temps de s'assurer de la stabilité des services.
Sep 1, 14:08 CEST
Identified - Dear Madam, Sir,

We have once again experienced disruptions caused by a partner, which impacted our services, particularly yesterday evening between 6:00 PM to 8:00 PM, and 9:30 PM to 10:00 PM.

Impacted service(s)/functionality(ies): The document upload feature on 10X and CNX was affected and operated erratically during these time slots.

The incident remains open with our service provider.

Kind regards,
The Control Tower FLOA Team
_____________________________________________________________________________________________

Madame, Monsieur,

Nous avons encore rencontré des perturbations provenant d'un partenaire ayant impacté nos services, notamment hier soir sur les créneaux 18h/20h et 21h30/22h .

Service(s)/fonctionnalité(s) impacté(s) :
L'upload des documents sur le 10X et CNX, qui a dont été chaotique sur ces créneaux horaires.

L'incident est toujours ouvert chez notre prestataire de service.

Cordialement,
L'équipe Control Tower FLOA
Sep 1, 09:37 CEST

Aug 31, 2026

[RESOLVED INCIDENT] Information on a past incident : 31/08/2026 - 09:35am to 11:45am
Resolved - Madam, Sir,

We experienced a disruption originating from one of our partners, which impacted our services.

Start date/time:
31/08/2026 from 09:35 to 11:45

Impacted service(s)/functionality(ies):
Document uploads on 10X and CNX were unavailable.

We sincerely apologize for any inconvenience caused.

Kind regards,
FLOA Control Tower Team
_______________________________

Madame, Monsieur,

Nous avons rencontré un des perturbations provenant d'un partenaire ayant impacté nos services.

Date/heure de Début :
31/08/2026 de 09:35 à 11:45

Service(s)/fonctionnalité(s) impacté(s) :
L'upload des documents sur le 10X et CNX était KO.

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Aug 31, 13:47 CEST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

[RESOLVED INCIDENT] Information on a past incident : 28/08/2026 de 10:42 à 10:56
Resolved - Dear Sir or Madam,

We experienced an incident that impacted our services.

Start/End Date and Time:
28/08/2026 from 10:42 AM to 10:56 AM

Impacted service(s)/feature(s):
All subscription journeys were unavailable.

We sincerely apologize for any inconvenience caused.

Kind regards,
FLOA Control Tower Team
_______________________________

Madame, Monsieur,

Nous avons rencontré un incident ayant impacté nos services.

Date/heure de Début :
28/08/2026 de 10:42 à 10:56

Service(s)/fonctionnalité(s) impacté(s) :
Tous les parcours de souscription étaient KO

Nous vous prions de nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Control Tower FLOA
Aug 28, 11:09 CEST

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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