FLOAPAY Status

All Systems Operational

Eligibility Operational

Score V3 (SOAP) Operational

Eligibility (REST) Operational

Payment Operational

File Page Operational

Payment Page Operational

API Operational

iFrame Operational

Order Cancellation / Capturing Payments Operational

3D Secure Authentication Operational

Extranets Operational

Portail Marchand Operational

Plateforme de financement Operational

Technical support portal Operational

Reconciliation Operational

Reconciliation report Operational

Reconciliation SFTP Operational

Payment Methods Operational

Payment in 3 times (3X) Operational

Payment in 4 times (4X) Operational

Deferred cash payment (1XD) Operational

Cash payment (1XC) Operational

Payment in 3 times deferred (3XD) Operational

Payment in 10 installments (10X) Operational

Payment in 12/24/36 installments (CNX) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

[INCIDENT] FLOA 10X and CNX (12/24/36) production environment

Resolved - Madam, Sir,

The FLOA 10X and CNX (12/25/36) payment methods are now fully operational again.

Incident end date and time: 2024/05/15 at 07:00 p.m

We apologize for the inconvenience.

Regards,
The Floa Pay Support Team

_________________________________________________

Madame, Monsieur,

Les moyens de paiement FLOA 10X et CNX (12/24/36) sont à nouveau totalement opérationnels.

Date et heure de fin de l'incident : 15/05/2024 à 07h00

Veuillez nous excuser pour la gêne occasionnée.

Cordialement,
L'équipe Support Floa Pay
May 16, 10:01 CEST

Update - Madam, Sir,

Investigations are still underway with our service provider to find the root cause of the incident and deploy a patch.

Nature of incident: degradation of the availability of the Azure Cosmos DB service in the Central France region, leading to degradations in service availability and/or query latency.

Incident start date and time: 14/05/2024 from 8:00 a.m.

We apologize for any inconvenience caused. We would like to inform you that we are closely monitoring the ongoing analysis and will keep you informed as soon as the service is fully operational.

Regards,
The Floa Pay Support Team

_________________________________________________

Madame, Monsieur,

Les investigations sont toujours en cours auprès de notre prestataire afin de trouver la cause première de l'incident et déployer un correctif.

Nature de l'incident : dégradation de la disponibilité du service Azure Cosmos DB dans la région France centrale qui engendre des dégradations de la disponibilité du service et/ou de la latence des requêtes.

Date et heure de début d'incident : 14/05/2024 à partir de 8h00

Nous vous prions de bien vouloir nous excuser pour tout désagrément causé. Nous tenons à vous informer que nous suivons de près les analyses en cours et vous tiendrons informés des que le service est complétement opérationnel.

Cordialement,
L'équipe Support Floa Pay
May 14, 15:59 CEST

Investigating - Madam, Sir,

We are currently experiencing an incident with our 10X and CNX (12/24/36) payment methods.

Our teams are doing the necessary to restore service as soon as possible. We will keep you informed of the resolution of the incident.

Regards,
The Floa Pay Support Team

_________________________________________________

Madame, Monsieur,

Nous rencontrons actuellement un dysfonctionnement sur nos moyens de paiement 10X et CNX (12/24/36).

Nos équipes font le nécessaire pour rétablir le service dans les meilleurs délais. Nous vous tiendrons informés de la résolution de l’incident.

Cordialement,
L'équipe Support Floa Pay
May 14, 11:38 CEST

May 15, 2024

No incidents reported.

May 14, 2024

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.