All Systems Operational

CB 1X/3X/4X ? Operational
CB 10X ? Operational
CNX ? Operational
CIRCLE PAY ? Operational
Reconciliation Report ? Operational
Funding ? Operational
Parter Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Closure of the Banque de France Apr 27, 2025 07:30-10:00 CEST

Madam, Sir,

Due to the closure of the Banque De France on Sunday, April 27th from 7:30 AM to 10:00 AM, payment attempts in 12 installments or more via FLOA by your clients will not be validated.

We apologize for the inconvenience caused, we wish you a nice day.

Regards,
The Floa Pay Support Team

___________________________________________________

Madame, Monsieur,

En raison de la fermeture de la Banque De France qui interviendra le dimanche 27 avril de 7h30 à 10h du matin, les tentatives de paiement en 12X et + FLOA de vos clients ne pourront être validées.

En nous excusant pour la gêne occasionnée, nous vous souhaitons une agréable journée.

Cordialement,
L'équipe Support Floa Pay

Posted on Apr 23, 2025 - 09:58 CEST

[SCHEDULED INTERVENTION] Floapay services and Merchant Portal Apr 28, 2025 07:00-08:00 CEST

Dear Sir, Madam,

A technical maintenance is scheduled for 04/28/2025 from 07:00 to 08:00.

During this period, our payment services may experience periods of unavailability as well as access to the various FLOA merchant portals.

Our technical teams will be mobilized to ensure service continuity. If needed, you can contact our support team via this email: support-it-floapay@floa.com.

We apologize for any inconvenience caused and wish you a pleasant day.

Best regards,
The Floa Pay Support Team

___________________________________________________

Madame, Monsieur,

Une maintenance technique est prévue le 28/04/2025 de 07h00 à 08h00.

Durant cette période, nos services de paiement sont susceptibles de subir des périodes d’indisponibilité ainsi que l'accès aux différents portails marchands FLOA.

Nos équipes techniques seront mobilisées pour assurer la continuité du service. En cas de besoin, vous pouvez contacter notre équipe support via ce mail : support-it-floapay@floa.com.

En nous excusant pour la gêne occasionnée, nous vous souhaitons une agréable journée.

Cordialement,
L'équipe Support Floa Pay

Posted on Apr 25, 2025 - 15:14 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - Madam, Sir,

We experienced a temporary interruption of payment services today between 07:40 AM and 08:30 AM.
The service is now fully operational.

We apologize for the inconvenience this may have caused and thank you for your understanding.

Regards,
The Floa Pay Support Team

__________________________________________________________

Madame, Monsieur,

Nous avons rencontré une interruption temporaire des moyens de paiement aujourd'hui entre 07h40 et 08h30.
Le service est désormais pleinement opérationnel.

Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre compréhension.

Cordialement,
L'équipe Support Floa Pay

Apr 16, 09:21 CEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Resolved - Madam, Sir,


We no longer see any more disruptions on the 3D Secure authentication process since 05:11 PM


We stay at your disposal for any further information.

Regards,
The Floa Pay Support Team

____________________________________________________________

Madame, Monsieur,


Nous ne constatons plus de perturbations sur le processus d’authentification 3D Secure depuis 17h11.


Nous restons à votre disposition pour tout complément d'information.

Cordialement,
L'équipe Support Floa Pay

Apr 14, 17:33 CEST
Update - We are continuing to work on a fix for this issue.
Apr 14, 16:03 CEST
Identified - Madam, Sir,

Since 3:17 PM, we have been experiencing disruptions with the 3D Secure authentication service. This incident, external to our services, is causing significant difficulties for our customers when validating their payments.

We will keep you informed as soon as the issue is resolved.

Best regards,
The Floa Pay Support Team

____________________________________________________________
Madame, Monsieur,

Depuis 15h17, nous rencontrons des perturbations sur le service d’authentification 3D Secure. Cet incident, indépendant de nos services, entraîne des difficultés importantes pour nos clients lors de la validation de leurs paiements.

Nous vous tiendrons informés dès que l'incident sera résolu.

Cordialement,
L'équipe Support Floa Pay

Apr 14, 16:00 CEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.