The incident originating from one of our partners, which impacted our services, has now been resolved.
Start date/time: Several periods were impacted throughout yesterday and this morning until 10:45 AM.
Impacted service(s)/functionality(ies): Document upload on 10X and CNX.
We sincerely apologize for any inconvenience caused.
Kind regards,
FLOA Control Tower Team _____________________________________________________________________________________________
Madame, Monsieur,
L'incident provenant d'un partenaire ayant impacté nos service est résolu
Date/heure de Début : Plusieurs créneaux impactés sur la journée d'hier et ce matin jusqu'à 10:45
Service(s)/fonctionnalité(s) impacté(s) : Upload des documents sur le 10X et CNX
Nous vous prions de nous excuser pour la gêne occasionnée.
Cordialement, L'équipe Control Tower FLOA
Posted Sep 01, 2026 - 17:04 CEST
Update
Dear Madam, Sir,
Our partner has informed us that their service has been restored since approximately 12:00 PM. We will continue to monitor the situation to ensure the stability of the services and confirm that the issue is fully resolved.
Notre partenaire nous informe avoir rétabli leur service depuis environ 12:00. Nous gardons le sujet sous surveillance le temps de s'assurer de la stabilité des services.
Posted Sep 01, 2026 - 14:08 CEST
Identified
Dear Madam, Sir,
We have once again experienced disruptions caused by a partner, which impacted our services, particularly yesterday evening between 6:00 PM to 8:00 PM, and 9:30 PM to 10:00 PM.
Impacted service(s)/functionality(ies): The document upload feature on 10X and CNX was affected and operated erratically during these time slots.
The incident remains open with our service provider.
Kind regards, The Control Tower FLOA Team _____________________________________________________________________________________________
Madame, Monsieur,
Nous avons encore rencontré des perturbations provenant d'un partenaire ayant impacté nos services, notamment hier soir sur les créneaux 18h/20h et 21h30/22h .
Service(s)/fonctionnalité(s) impacté(s) : L'upload des documents sur le 10X et CNX, qui a dont été chaotique sur ces créneaux horaires.
L'incident est toujours ouvert chez notre prestataire de service.